Customer Service Representative - Vantage Nutrition LLP

ACG; Mumbai Suburban; Hybrid; INR 600,000 - 900,000; Full time

Job summary

ACG is seeking a detail-oriented professional in Mumbai to manage purchase orders in SAP, coordinate PFIS closures, and support product development with procurement and regulatory teams.

You will liaise with Regulatory, Finance, Production, and TICs to meet timelines, respond to customer needs, and ensure compliant documentation for overseas shipments.

Responsibilities

• Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure.
• Closing of Product first information sheet (PFIS) internally and externally.
• Coordinating with Product Development team for Product Development along with procurement team.
• Arranging the stability with the regulatory team.
• Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase).
• Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development.
• Reply to customer specific needs to achieve satisfaction.
• Support TICs in various activities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution.
• Monitor dispatch / Sales Hold for the orders booked in the system
• Communicate to internal & external customers on the updates on timely basis
• Log customer complaints and ensure closure of complaints / queries as per agreed timelines
• Attend conference-calls with TICs to build and maintain customer relationship
• Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions
• Ensures compliance to defined SOPs as per Q&R norms
• Ensure couriering NEW developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance.
• Co-ordinate with Overseas Customer to understand documentation w.r.t specific Country as per their Law on receipt of Commercial order.
• Co-ordinate with Plant team for preparation of Commercial documents.
• Co-ordinate with CHA agent for Commercial dispatch of Products for hassle free custom clearance.
• Support in CRM activities
• Update customer-wise tracker and share presentation along with TICs on monthly basis.
• Ensure timely payment collection to maintain zero outstanding

Job description

Role & responsibilities

Strategic and planning

Functional

Core

• Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure.
• Closing of Product first information sheet (PFIS) internally and externally.
• Coordinating with Product Development team for Product Development along with procurement team.
• Arranging the stability with the regulatory team.
• Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase).
• Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development.
• Reply to customer specific needs to achieve satisfaction.
• Support TICs in various activities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution.
• Monitor dispatch / Sales Hold for the orders booked in the system
• Communicate to internal & external customers on the updates on timely basis
• Log customer complaints and ensure closure of complaints / queries as per agreed timelines
• Attend conference-calls with TICs to build and maintain customer relationship
• Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions
• Ensures compliance to defined SOPs as per Q&RA norms
• Ensure couriering NEW developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance.
• Co-ordinate with Overseas Customer to understand documentation w.r.t specific Country as per their Law on receipt of Commercial order.
• Co-ordinate with Plant team for preparation of Commercial documents.
• Co-ordinate with CHA agent for Commercial dispatch of Products for hassle free custom clearance.
• Support in CRM activities

Internal process

• Update customer-wise tracker and share presentation along with TICs on monthly basis.
• Ensure timely payment collection to maintain zero outstanding

Preferred candidate profile