Customer Service Representative - Mumbai (Work from Office) Start Date 11/2

Transworld Systems Inc.; Mumbai; On-site; INR 300,000 - 360,000; Full time

Benefits offered by this job

Transport facility

Paid training

Team environment

Growth opportunity

Medical benefits

Paid time off

Paid holidays

Transportation provided

5 days a week

Job summary

Transworld Systems Inc. in Mumbai is hiring for a Voice Customer Service Representative on a full-time, in-office basis. The role requires US scheduling with India night shift and English language proficiency.

Compensation ranges from INR 3,00,000 to 3,60,000 per year, with standard benefits and growth opportunities. 5-day workweek and transport/paid training are provided. Ideal candidates have a Bachelor's degree, strong English fluency, analytical and cognitive abilities, and can type while

Qualifications

• Bachelor's Degree preferred.
• Ability to read, write and speak English fluently with a neutral accent.
• Strong analytical and cognitive abilities.
• Good computer typing while on calls.

Responsibilities

• Handle outbound and inbound calls from customers regarding hazard insurance accounts.
• Follow up with a designated contact at the insurance company.
• Obtain current insurance information and update the system with data provided by the insurer.
• Meet performance targets including 95 calls per day and 98% quality score.

Skills

English fluency

Analytical skills

Cognitive skills

Typing while talking

Education

Bachelor's Degree

Job description

*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift

WALK IN AT MUMBAI OFFICE

Walk In Interviews:

Monday to Friday

2:00 PM to 6:00PM IST

Address:

Transworld Systems Inc.

7th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Vashi 400703

TSI Recruitment :

Meet:

HR – Aryan

Compensation: INR : ₹3,00,000.00 -₹3,60,000.00 per year

Shift: Night / Days Off: Saturday and Sunday

Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days/week

In This Role, You Will:

All of our agents manage outbound/ inbound calls from customers regarding any of the following:

Functional/operational:

• Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
• Follow up phone call with a designated contact person at the insurance company.
• Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

Key Result Areas :

• Make atleast 95 calls a day
• Obtain a quality score of 98% or above

Ideal Candidate Qualifications:

• Bachelors Degree preferred
• Ability to read, write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.