Customer Service Representative – Mohali Campus

TTEC; Sahibzada Ajit Singh Nagar; On-site; INR 250,000 - 380,000; Full time

Job summary

TTEC in Mohali, India is seeking a Customer Service Representative – English Voice to resolve member inquiries by phone and via text, email and social channels. You’ll bring empathy, clear communication and a service-first mindset to every interaction.

Reporting to a Team Lead, you’ll join a global, values-driven team that supports career development, inclusive culture, and a comprehensive benefits package. Fluency in US English and basic computer literacy are required.

Qualifications

• Fluency in US English for verbal and written communication.
• Basic computer literacy and ability to navigate common software.

Responsibilities

• Handle customer inquiries via phone and multiple channels (text, email, social media, chat).
• Understand healthcare coverage requirements by engaging with members on call.
• Resolve member issues through clear verbal and written communication.

Skills

US English proficiency

Computer literacy

Job description

Customer Service Representative – English Voice

Your potential has a place here with TTEC’s award-winning employment experience . As a Customer Service Representative - Voice, you’ll be be part of bringing humanity to business. Our employees celebrate our purpose, team and company culture.

Our Great Place to Work® certification in India says it all! #experienceTTEC

What You’ll Be Doing

Do you have a passion for helping others and providing them peace of mind? In this role, you'll work to resolve customer issues via phone and multiple platforms such as text, email, social media, direct messaging, and other nonverbal written communication channels. Whether it’s providing quick answers, offering compassionate product consultations, or resolving issues with a smile, you’ll be the difference between an average customer experience and an exceptional one.

During a Typical Day, You’ll

• Answer incoming calls from healthcare plan members .
• Understand the coverage and healthcare requirements by interacting with members on phone
• Resolve member issues through verbal and written communication.

What You Bring To The Role

• Ability to read, write, and converse proficiently in US English .
• Computer literacy.

What You Can Expect

• Support for your career and professional development.
• An inclusive, community-minded organization that encourages giving back.
• A global team of curious, lifelong learners guided by our company values.
• A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. TTEC embraces diversity and is committed to building a diverse and inclusive workforce, respecting and empowering different perspectives within our global teams. We aim to reflect the communities we serve, delivering not only amazing service and technology but also humanity. We ensure that all our employees feel valued, possess a sense of belonging, and comfortable being their authentic selves at work. As a global company, diversity is our strength allowing us to bring unique perspectives to the table.

Primary Location

India-Punjab-Mohali

Job

_Customer Care Representative