Customer Service Representative - Voice and Chat

TTEC; Mumbai; On-site; INR 335,000 - 424,000; Full time

Job summary

TTEC is hiring an onsite Customer Service Representative in Mumbai, Maharashtra. You will handle customer interactions across phone and chat, addressing inquiries, resolving issues, and ensuring a positive experience. A rotating schedule including weekends/holidays may be required.

We expect at least 3 months of customer service experience, strong written and spoken English, and basic computer literacy to support daily tasks and multiple channels including chat, text, email and social media.

Qualifications

• Minimum 3 months of customer service experience.
• Ability read, write, and speak English at a strong proficiency level.
• Computer literacy required.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers via verbal and written communication.

Skills

English proficiency

Computer literacy

Customer service experience

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice working onsite in Mumbai, Maharashtra you will be a part of bringing humanity to business. #experienceTTEC

Our employees spoke. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 3 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. If you are considering relocation, we also provide virtual interviews.

What You Will Be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you will work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it is getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you will be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You will

• Answer incoming communications from customers.
• Connect and resolve issues with customers via verbal & written communication.

What You Bring To The Role

• Minimum 3 months’ customer service experience
• Ability read, write, and speak English at a strong proficiency level.
• Computer literacy

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Monthly CTC between INR 30,000 - 38,000 with additional performance bonus opportunities.
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives.
• Must be able to work on a rotating schedule and weekends/holidays if needed.
• Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cannot be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You will report to the Team Lead. You will contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That is all we do. Since 1982, we have helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different ...

Primary Location

India-Maharashtra-Mumbai

Job

_Customer Care Representative