Customer Service Representative - Fluent English Mandatory

Teleminds; New Delhi; On-site; INR 335,000 - 558,000; Full time

Benefits offered by this job

Competitive salary

Uncapped Incentives

Free Meals and Cafe facilities

Free Transport One Way

Joining Bonus for candidates with rele

Job summary

Teleminds Infotech in Delhi is seeking a Customer Sales Representative for an energy and telecom campaign. You will handle inbound calls, understand electricity and gas needs, and present tailored energy solutions to customers.

Salary up to 50k gross monthly with uncapped incentives. Timings are 4:30 AM to 2:30 PM, Monday to Friday (Saturday half day), Sundays off, near Janakpuri East metro.

Strong communication, a customer-centric mindset, and familiarity with CRM tools are essential to succeed.

Qualifications

• Strong verbal communication and active listening skills.
• Customer-centric mindset with the ability to build relationships quickly.
• Persuasive sales techniques and confidence in handling objections.
• Ability to work in a fast-paced, target-driven environment.
• Basic computer literacy and familiarity with CRM tools.

Responsibilities

• Handle inbound customer calls and inquiries with professionalism and empathy.
• Present energy products and services clearly, highlighting benefits and value propositions.
• Convert customer inquiries into successful sales through effective communication and persuasion.
• Build rapport and trust to ensure a positive customer experience.
• Maintain accurate records of customer interactions and sales outcomes in CRM systems.
• Achieve and exceed individual and team sales targets consistently.
• Ensure compliance with regulatory guidelines, company policies, and quality standards.
• Collaborate with team members and supervisors to share best practices and improve performance.

Skills

Verbal communication

Active listening

Relationship building

Persuasion

Target-driven

Tools

CRM tools

Job description

• JOB TITLE: Customer Sales Representative


• CAMPAIGN: Energy and Telecom Sales


• LOCATION: Near Janakpuri East metro Station


• TIMINGS: 4:30 AM till 2:30 PM


• WORKING DAYS: Monday to Friday (Saturday Half Day)


• WEEK OFF: Sunday


• MARKETPLACE: Australia


• SALARY: Upto 50k gross monthly excluding uncapped incentives

Who We Are

Teleminds Infotech is a dynamic business process outsourcing company incorporated in 2012, with a strong presence in India and a dedicated center established in Delhi since 2018. Over the years, the organization has grown into a robust workforce of 600+ professionals, delivering excellence in lead generation and sales.

Partnering with leading Australian energy and telecom giants, Teleminds Infotech has built a reputation for driving customer acquisition and providing scalable solutions tailored to client needs.

Role Overview

As a Customer Sales Representative, you will be handling inbound customer interactions for energy sales campaigns. This position is responsible for engaging with prospective and existing customers, understanding their electricity and gas requirements, and providing tailored solutions that align with company offerings. If you are someone who likes chasing targets to make money, this is the right fit for you.

Primary Responsibilities

1. Handle inbound customer calls and inquiries with professionalism and empathy.


2. Present energy products and services clearly, highlighting benefits and value propositions.


3. Convert customer inquiries into successful sales through effective communication and persuasion.


4. Build rapport and trust to ensure a positive customer experience.


5. Maintain accurate records of customer interactions and sales outcomes in CRM systems.


6. Achieve and exceed individual and team sales targets consistently.


7. Ensure compliance with regulatory guidelines, company policies, and quality standards.


8. Collaborate with team members and supervisors to share best practices and improve performance.

Pre-Requisites

1. Strong verbal communication and active listening skills.


2. Customer-centric mindset with the ability to build relationships quickly.


3. Persuasive sales techniques and confidence in handling objections.


4. Ability to work in a fast-paced, target-driven environment.


5. Basic computer literacy and familiarity with CRM tools.


6. Prior experience in international BPO sales (preferred, but not mandatory).


7. High level of integrity, professionalism, and commitment to compliance.

Benefits

1. Competitive salary


2. Uncapped Incentives


3. Free Meals and Cafe facilities


4. Free Transport One Way


5. Joining Bonus for candidates with relevant experience


6. PF / ESIC benefits