Customer Service Representative

Hackveda; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

Hackveda in Dadri, Uttar Pradesh is seeking a Customer Service Representative for at least 3 months with strong possibilities of extension. The role requires handling customer calls and ensuring excellent service quality.

Ideal candidates will possess a Bachelor's degree (MBA preferred) and at least 1 year of customer service experience. You should have exemplary verbal skills and be a team player who adapts easily to various tasks in a busy environment.

Qualifications

• Minimum Bachelor of Business Administration Degree / MBA Preferred.
• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer calls and provide support.
• Adapt quickly to the needs of Sales Support.

Skills

Excellent verbal skills

Customer focus

Ability to handle high volume calls

Solution driven

Team player

Good computer navigation skills

Education

Bachelor of Business Administration or MBA Preferred

Job description

Job Description

Job Title: Customer Service Representative

Duration: 3+ months [Strong possibilities of extension]

Must meet all requirements including background checks.

Categories of Responsibilities:

• Customer Calls
• Customer Focus
• Customer Service Management

Successful Call Center Customer Service Representative Candidates shall possess the following skills:

• Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
• Ability to handle a high volume of calls with varying degrees of questions or concerns
• Solution driven and excellent customer service both internally and externally
• Team player and ability to adapt quickly to the needs of our Sales Support
• Ability to communicate clearly over the phone, good computer navigation skills, needs to log information in the system correctly

Qualifications

• Minimum Bachelor of Business Administration Degree / MBA Preferred
• At least 1 year of customer service experience
• Excellent verbal and written communication skills
• Make good decisions and resolve issues in a clear, calm, and diplomatic matter
• Must be comfortable navigating/ learning multiple computer systems
• Able to work in an individual / team environment