CUSTOMER SERVICE Representative

TE Connectivity Corporation; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

TE Connectivity Corporation in Bengaluru, India, is seeking a Customer Service Representative to lead the order-to-cash process and ensure timely delivery.

You will handle customer inquiries by phone and email, coordinate with planning, logistics, sales, and manufacturing teams, and maintain accurate order records to support long-term customer relationships.

The role requires 3–5 years of experience in international B2B or manufacturing environments and a strong service mindset under pressure.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Commerce or related field or equivalent experience.
• 3–5 years of customer service experience, preferably in international B2B or manufacturing.
• Order management / order-to-cash experience required, including inquiries, entry, follow-up, backlog, delivery status, escalations.

Responsibilities

• Lead the order-to-cash process and ensure timely delivery.
• Respond to customer inquiries via phone or email with world-class service.
• Process orders accurately and track progress with internal teams.

Skills

Customer service

Order management

Communication

High-volume handling

Education

Bachelor’s degree in Business

Job description

Job Title: CUSTOMER SERVICE Representative

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

Shift : US Shift

Job Requirements

• Deliver extraordinary customer experience by providing customers with world-class service and strong issue ownership.
• Respond promptly to customer inquiries via phone or email.
• Provide detailed information about products, services, and order status.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders accurately and efficiently.
• Track order progress and ensure timely delivery.
• Coordinate with planning, logistics, sales, product management, quality, and manufacturing teams to fulfill customer requirements.
• Serve as the primary point of contact between customers and the manufacturing team.
• Communicate any changes in order status, delays, or issues to customers promptly.
• Prepare and deliver order confirmations, shipping notifications, and other relevant information.
• Maintain accurate and up-to-date customer records and order documentation.

Qualifications & Experience

• Bachelor’s degree in Business, Supply Chain, Commerce, or a related field; equivalent professional experience may be considered.
• Minimum 3-5 years of experience in customer service, customer care, call center, inside sales support, or customer-facing order management, preferably in an international B2B or manufacturing environment.
• Order management / order-to-cash experience is required, including customer inquiries, order entry or order follow-up, backlog tracking, delivery status updates, complaints, and escalations. Supply chain experience is preferred.
• Experience working directly with external customers via phone, email, and customer portals is strongly preferred.
• Ability to manage high-volume customer requests, prioritize urgent topics, and maintain a professional service mindset under pressure.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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