CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity

Employee Resource Group

Job summary

TE Connectivity is seeking a capable Customer Service/Operations professional in Bengaluru to manage daily inquiries and post-order activities. The role emphasizes SAP SD order management, backlog tracking, and proactive customer communication.

You will coordinate order changes, monitor lead times, and ensure timely deliveries while maintaining high customer satisfaction and collaboration with internal teams.

Qualifications

• Graduate degree required.
• 2–5 years of experience preferred.
• Must have SAP SD Order management and backlog management skills.

Responsibilities

• Central point of contact for daily operating requirements from inquiry to post order activities.
• Handle order management: create orders, changes, delivery orders, and returns for defective materials.

Skills

Customer Focus

Demand and forecast

Planning

SFDC (SalesForce Dot Com)

Logistics

Excel

PowerPoint

Education

Graduate

Tools

Salesforce

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities.

Job Requirements

• Customer Relationship & Satisfaction
• Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE.
• Proactive communication to Customer on pending changes to MOQ’s, Lead Time, Price Agreement expiry and visits as required
• Strategy for building positive customer relationships
• Order management (OTC cycle)– Creating orders, order changes (Pull-in, push out and cancellation), Creating delivery orders and processing return orders for defective materials and replacement.
• Delivery Management – On-going Backlog management and forecast monitoring Metric – STS (Schedule to ship) & STR (Schedule to Request)
• Billing Management – Quote follow up and proactive billing management process Metric – Billing
• Manage Service Delivery Process / Execution
• Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team
• Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
• Weekly quotes follow up, credit status monitoring and awareness of status on open quality issues
• Manage Interfaces & Build Service Culture
• Act as voice of the Customer for internal support departments
• Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
• Take ownership for actions and follow through on tasks until resolved

What Your Background Should Look Like

• Educational Degree: Graduate
• Experience: 2 to 5 years
• Must have skills: SAP SD Order management / Backlog management
• Special Qualifications, Knowledge & Skills: Customer Focus, Demand and forecast, Planning, SFDC (SalesForce Dot Com) (sales force-case management), Logistics, Excel, PowerPoint

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group