SUPPLY CHAIN LEAD

TE Connectivity Corporation; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

TE Connectivity Corporation seeks a Customer Delivery Experience Advocate to support strategic customers across the end-to-end supply chain. This role acts as a bridge between planning, customer service and commercial teams to drive visibility, responsiveness and continuous improvement in delivery performance.

You will analyze delivery metrics, own the weekly CDX report, and collaborate with planning, factory, and distribution centers to resolve issues, while promoting CVP-aligned service levels

Qualifications

• Bachelor’s degree in business administration, supply chain, logistics, industrial engineering or related field.
• MBA or master’s degree preferred.
• Minimum 10 years’ experience in a multinational/high-growth industry.
• Experience in people management in a global environment.
• Proven liaison between sales, customer care and supply chain/planning teams.

Responsibilities

• Own end-to-end delivery experience improvements for strategic customers.
• Monitor and elevate risks by delivery metrics analysis.
• Lead the weekly CDX report process and coordinate with planners.
• Collaborate with planning, factory, and DC teams to resolve delivery issues.
• Drive adoption of Escalation App and Late Reason Code Program.
• Support CVP-aligned service levels and customer segmentation logic.
• Participate in QBRs and customer-facing discussions on delivery performance.
• Identify process gaps and lead cross-functional improvements across the supply chain.
• Ensure documentation and knowledge sharing for scalable execution.

Skills

Delivery experience

Cross-functional collaboration

Stakeholder management

Communication

Change management

Process improvement

Education

Bachelor’s degree in business administration, supply chain, logistics, or related field

MBA or master’s degree preferred

Tools

SAP

IBP

AI analytics tools

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Job Requirements

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and elevate risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Core Competencies

• Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
• Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution
• Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute
• Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes
• Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment
• High interpersonal skills: Builds trusted relationships internally and externally
• Cheerleader: Motivates and activates the right people at the right time
• Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed
• Change Management & Process Improvement: The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.
• Ownership & Accountability: Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.

What your background should look like

• Bachelor's degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master's degree is preferred.
• Minimum of 10 years’ experience in a multinational and high growth industry.
• Experience in people management, leading diverse teams in a global environment.
• Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams - ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
• Strong experience in driving cross-functional collaboration and facilitate process improvements
• Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
• Highly Competent with supply chain management software (SAP Must, IBP is a plus), Artificial Intelligence agents and analytics tools.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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