Customer Service Representative

TE Connectivity; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

TE Connectivity in Bengaluru is seeking an Order Management Specialist to oversee customer orders from receipt to fulfillment, ensuring timely delivery of products.

You will coordinate with internal teams for tracking progress, resolve delays or discrepancies, and provide prompt, professional service by addressing customer inquiries.

This role requires clear communication and a proactive approach to issue resolution in a fast-paced environment.

Qualifications

• 3-6 years of experience in e-commerce/manufacturing/automotive or similar industry.
• Strong understanding of order management processes, including issue resolution and escalation procedures.
• Excellent customer handling skills with ability to resolve complex issues professionally.
• Proficiency in using software applications for order processing and tracking.
• Excellent communication skills.

Responsibilities

• Manage customer orders from receipt to fulfillment, ensuring timely delivery of products.
• Resolve issues related to order processing, including cancellations, returns, and exchanges.
• Coordinate with internal teams for order fulfillment, tracking progress and resolving any delays or discrepancies.
• Provide exceptional customer service by responding promptly to inquiries and addressing concerns.

Skills

Order management

Customer service

Communication skills

Issue resolution

Order processing software

Tools

Order processing software

Job description

Roles and Responsibilities :

• Manage customer orders from receipt to fulfillment, ensuring timely delivery of products.
• Resolve issues related to order processing, including cancellations, returns, and exchanges.
• Coordinate with internal teams for order fulfillment, tracking progress and resolving any delays or discrepancies.
• Provide exceptional customer service by responding promptly to inquiries and addressing concerns.

Job Requirements :

• 3-6 years of experience in an e-commerce environment/manufacturing/automotive or similar industry.
• Strong understanding of order management processes, including issue resolution and escalation procedures.
• Excellent customer handling skills with ability to resolve complex issues professionally.
• Proficiency in using software applications for order processing and tracking.
• Excellent communication skills.