Customer Service Represantative

Tria Technologies GmbH; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Avnet in Bangalore, India seeks a Customer Service Representative to respond to inquiries, expedite orders, and research dispositions. You will support sales teams and external customers while maintaining accurate records and ensuring compliance with consumer laws.

The role requires five years of related experience, a high school diploma or equivalent, and strong communication, problem solving and multi-tasking skills. Fluency in multiple languages is a plus for this fast-paced environment.

Qualifications

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• May fluency in more languages.

Responsibilities

• Respond to customer inquiries and expedite critical orders.
• Research and resolve issues and orders.
• Provide quotes, track orders, and process returns.
• Maintain records and assist with credit problems.
• Collaborate with sales and customers to improve processes.

Skills

Customer service

Order processing

Communication

Problem solving

Multi-tasking

Education

High School Diploma

Tools

Email

Phone

Job description

## Customer Service RepresantativeApply: Bangalore, India: Full time: Posted Today: End Date: December 31, 2026 (30+ days left to apply): JR-024506**Job Summary:**Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.**Principal Responsibilities:*** May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).* May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.* Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.* Maintains and updates electronic and/or hard copy records as required.* Other duties as assigned.**Job Level Specifications:*** Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.* Completes complex assignments requiring significant judgment, initiative and problem solving skills.* Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.* Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.* Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.**Work Experience:*** Typically requires a minimum of five years of related experience.**Education and Certification(s):*** High School Diploma or equivalent**Distinguishing Characteristics:*** Must have computer, email, phone, communication and problem solving skills.* Must be able to multi-task and work in a fast paced environment.* May require fluency in more than one language.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.### About usAs a leading global technology distributor and solutions provider, Avnet has served customers’ evolving needs for more than a century. Through regional and specialized businesses around the world, we support customers and suppliers at every stage of the product lifecycle.We help companies adapt to change and accelerate the design and supply stages of product development. With a unique viewpoint from the center of the technology value chain, Avnet is a trusted partner that solves complex design and supply chain issues so customers can realize revenue faster.