CUSTOMER SERVICE REP

Extreme Networks, Inc; Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Extreme Networks, Inc. in Bengaluru (Hybrid) seeks a Customer Service Rep to manage renewals and quotes for a global client base.

You will forecast opportunities in Salesforce, coordinate with cross-functional teams to close renewals quickly, and maintain accurate service data while ensuring a high level of customer satisfaction. The role requires 5–8 years in renewals or sales support, plus strong negotiation and communication skills for international customers.

Qualifications

• 5–8 years of renewals or account-management experience.
• Experience quoting and closing renewal business.
• Strong Salesforce forecasting and data upkeep.

Responsibilities

• Serve as the central point for renewal quotes and closures.
• Evaluate opportunities in Salesforce and provide forecasts.
• Liaise with departments to close renewals quickly.
• Maintain Salesforce data and help drive team performance.

Skills

Renewals management

Forecasting

Negotiation

Customer service

Phone outreach

Education

BA

Job description

## CUSTOMER SERVICE REPApply: Hybrid: Bangalore, India: Full time: Posted Today: JR100167Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. **Job Description** What you will do (Job Specific Details on the nature of the job and responsibilities). Key Responsibilities: Experience - 5 to 8 yrs• Serve as the central point of contact for the assigned territory to quote and close our longtail renewal business. • Evaluate monthly and quarterly opportunities in Salesforce; ensure Salesforce is accurate and kept up to date; and provide accurate forecasts. Provide proactive notification of forecast changes. • Edit automated service quotes and ensure serial numbers and in-process RMA’s are accurately reflected. • Act as a liaison with all departments to close renewal deals quickly and ensure ease of doing business with Extreme • On-going maintenance and upkeep of Salesforce service data within your assigned territory • Self-motivated and goal oriented to meet and exceed quarterly quotasCultural Sensitivity: Awareness and sensitivity to cultural differences, especially when dealing with international customers and partners. Personal Attributes: Proactive and self-motivated. Cultural Sensitivity: Awareness and sensitivity to cultural differences, especially when dealing with international customers and partners. Resilience: Ability to remain resilient and maintain a positive attitude in the face of challenges and setbacks. Networking: Ability to network with industry professionals and build a pipeline of potential customers. Deals Pulse Check: Maintaining a keen pulse on ongoing deals through accurate forecasting, opportunity alignment, and real-time updates. Proactively address potential roadblocks, steering deals towards successful closure. Training and Mentoring: Skilled in training and mentoring team members. Ability to share knowledge and best practices to improve team performance. Negotiation Skills: Proficiency in negotiating terms, contracts, and agreements, including the ability to secure discounts and favorable terms while maintaining positive relationships with stakeholders. Market Awareness: Understanding of market trends, competitors, and industry development. Demonstrating a strong phone presence with the ability to make dozens of calls per day. Routing qualified opportunities to the appropriate sales executives for further development and: Ability to remain resilient and maintain a positive attitude in the face of challenges and setbacks. **Job Description Summary** **Qualifications** Basic Requirements and Preferred Qualifications for the job. BA We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human oversight. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed —or to exercise any applicable privacy rights—please contact us at [e-mail].