Customer Service Process Associate

Gratitude India; Kolkata District; On-site; INR 223,200 - 334,800; Full time

Job summary

Gratitude India is seeking candidates in Kolkata District to handle customer interactions through Voice, Webchat, Messaging, Email, and Back-office support. The role involves managing customer queries, resolving complaints, and handling service requests.

Graduates are preferred, but undergraduates with relevant customer service experience will be considered. Candidates should be comfortable working from the office, in rotational shifts, including night shifts and rotational week-offs.

Qualifications

• Graduates preferred. Undergraduates may be considered with relevant customer service experience.
• Comfortable working from office, rotational shifts, night shifts, and rotational week-offs.

Responsibilities

• Handle customer interactions across Voice, Webchat, Messaging, Email, and Back-office support channels.
• Manage inbound and outbound customer queries professionally and efficiently.
• Resolve customer complaints, service requests, billing concerns.

Education

Graduates preferred

Undergraduates may be considered with relevant customer service experience

Job description

Handle customer interactions across Voice, Webchat, Messaging, Email, and Back-office support channels. Manage inbound and outbound customer queries professionally and efficiently. Resolve customer complaints, service requests, billing concerns.

Required Candidate profile

Graduates preferred. Undergraduates may be considered with relevant customer service experience. Comfortable working from office, rotational shifts, night shifts, and rotational week-offs.