Customer Service Operator - 45024

Turing

Mumbai

Remote

INR 334,800 - 558,000

Full time

14 days+

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Benefits offered by this job

Remote-first and flexible work environment

Opportunity to work on cutting-edge AI projects

Potential for contract extension

Commitment of minimum 30 hours/week

Job summary

A leading AI research accelerator is seeking detail-oriented professionals in Mumbai to validate AI outputs and build customer support workflows. This entry-level contract role offers a remote-first work environment and requires proven experience in customer service operations. Candidates should have familiarity with workflow tools and excellent written English for dataset creation. Join innovative AI projects with Turing, offering potential contract extensions based on performance.

Qualifications

Proven experience in customer service operations including ticket handling and chat/email support.
Familiarity with workflow tools like Zendesk or Salesforce.
Strong attention to detail in AI-generated workflows.
Understanding of operational data for LLM training.
Excellent English writing skills for dataset creation.

Responsibilities

Recreate workflows for customer support tasks.
Validate AI-generated outputs in support scenarios.
Simulate escalations and quality audits in workflows.
Provide annotations to improve LLM training.

Skills

customer service operations

workflow tools

attention to detail

operational data understanding

excellent written English

Tools

Zendesk

Freshdesk

Salesforce Service Cloud

ServiceNow

Jira

Job description

3 days ago Be among the first 25 applicants

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).

Your work will focus on recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.
Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
Simulate escalations, SLA tracking, and quality audits within support workflows.
Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
Understanding of how operational data is used to train and evaluate LLMs.
Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

Remote-first and flexible work environment.
Opportunity to work on cutting-edge AI projects with leading LLM companies.
Potential for contract extension based on performance and project needs.
Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
Engagement Type: Contractor / Freelancer (no medical or paid leave).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Seniority level