Customer Service Operator - 45024

Turing; India; Remote; INR 3,296,000 - 5,273,000; Part time

Benefits offered by this job

Remote-first and flexible work environment

Opportunity to work on cutting-edge AI projects

Potential for contract extension

Minimum 30 hours/week

Job summary

A leading AI technology firm in India is seeking detail-oriented professionals to support customer service operations by recreating workflows and validating AI-generated outputs. The role offers a remote-first and flexible work environment with opportunities to engage in cutting-edge AI projects. Ideal candidates will have proven experience in customer service and strong attention to detail.

Qualifications

• Proven experience in customer service operations such as ticket handling and chat workflows.
• Strong attention to detail and ability to spot weaknesses.
• Excellent command of written English for creating datasets.

Responsibilities

• Recreate workflows for ticket handling and email support.
• Validate AI-generated outputs in customer support scenarios.
• Simulate escalations and quality audits.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Skills

Customer service operations

Attention to detail

Workflow tools familiarity

Written English proficiency

Tools

Zendesk

Freshdesk

Salesforce Service Cloud

ServiceNow

Jira

Job description

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We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).

Your work will focus on recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
• Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.
• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
• Engagement Type: Contractor / Freelancer (no medical or paid leave).