Customer Service Operator - 45024

Turing; Hyderabad; Remote; INR 111,600 - 167,400; Part time

Benefits offered by this job

Remote-first and flexible work environment

Opportunity to work on cutting-edge AI projects

Potential for contract extension

Job summary

A leading tech research accelerator is looking for detail-oriented professionals for a role focused on customer service operations. You will recreate workflows, validate AI outputs, and ensure quality standards. Ideal candidates will have experience in customer service, familiarity with workflow tools, and excellent English skills. This position offers a remote-first work environment and the opportunity to work on cutting-edge AI projects.

Qualifications

• Proven experience in customer service operations including ticket handling and chat/email workflows.
• Familiarity with workflow tools is essential.
• Strong attention to detail and ability to evaluate AI-generated workflows.

Responsibilities

• Recreate workflows for ticket handling and chat/email support.
• Validate AI-generated outputs in customer support scenarios.
• Simulate escalations and quality audits within support workflows.

Skills

Customer service operations

Attention to detail

Workflow tools

AI outputs validation

Excellent written English

Tools

Zendesk

Freshdesk

Salesforce Service Cloud

ServiceNow

Jira

Job description

We are seeking detail-oriented professionals with hands‑on experience in customer service operations, e‑commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).

Your work will focus on recreating real‑world support scenarios, validating AI‑generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.


• Validate AI‑generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.


• Simulate escalations, SLA tracking, and quality audits within support workflows.


• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).


• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).


• Strong attention to detail and ability to spot weaknesses in AI‑generated workflows.


• Understanding of how operational data is used to train and evaluate LLMs.


• Excellent written English for creating training‑quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.


• Opportunity to work on cutting-edge AI projects with leading LLM companies.


• Potential for contract extension based on performance and project needs.


• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).


• Engagement Type: Contractor / Freelancer (no medical or paid leave).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high‑quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.

Seniority level: Entry level

Employment type: Contract

Job function: Engineering and Information Technology

Industries: Technology, Information and Internet