Customer Operations Specialist - 45032

Turing; Hyderabad; Remote; INR 279,000 - 446,400; Part time

Benefits offered by this job

Flexible work environment

Opportunity to work on cutting-edge AI projects

Potential for contract extension

Job summary

A technology firm in Hyderabad is seeking detail-oriented professionals for customer service operations. The role involves validating AI outputs and managing compliance workflows. Ideal candidates should have hands-on experience in operations management and excellent written English. This is a remote, flexible position with a minimum commitment of 30 hours per week.

Qualifications

• Hands-on experience in operations management.
• Familiarity with compliance workflows like KYC, AML, GDPR.
• Excellent written English for training datasets.

Responsibilities

• Recreate operational workflows for compliance checks.
• Validate AI-generated outputs for tasks and compliance reports.
• Collaborate with tooling developers to simulate dashboards.

Skills

Attention to detail

Experience in compliance workflows

Understanding of operational data for LLMs

Tools

Jira

ServiceNow

Confluence

SAP

Oracle

NetSuite

Job description

Overview

We are seeking detail‑oriented professionals with hands‑on experience in customer service operations, e‑commerce, or operations management. In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs).

Your work will ensure that AI systems are tested against real‑world business scenarios, validated for accuracy and compliance, and aligned with customer experience standards.

Responsibilities

• Recreate operational workflows for compliance checks (KYC, AML, GDPR, PCI), audits, and internal controls.
• Validate AI‑generated outputs for administrative tasks, compliance reports, and operational logs.
• Structure datasets that reflect refund logs, approval workflows, and compliance records.
• Collaborate with tooling developers to simulate dashboards and monitoring workflows.

Qualifications

• Hands‑on experience in operations management and compliance workflows (KYC, audits, refunds, documentation, logs).
• Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
• Strong attention to detail and ability to spot issues in AI‑generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training‑quality datasets and validating AI responses.

Perks of Freelancing with Turing

• Remote‑first and flexible work environment.
• Opportunity to contribute to cutting‑edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.
• Commitment: At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
• Engagement Type: Contractor / Freelancer (no medical or paid leave).

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Engineering and Information Technology

Industries

• Technology, Information and Internet

Location: Hyderabad, Telangana, India.