Customer Service Officer

Equitas Small Finance Bank; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Equitas Small Finance Bank KHARADI branch in Maharashtra invites applications for a branch operations role focused on repayment efficiency and everyday customer service. You will work to reduce outstanding overdrafts, manage RO/RE field collections, and ensure accurate registers and statutory displays at the branch.

The position requires a generalist education (B.Com, B.Sc, BA or BBA) with strong operation skills; you will also handle welcome calls and maintain branch data, reports and posters

Qualifications

• Relevant branch operation duties and responsibilities.
• Basic understanding of financial processes and customer interactions.

Responsibilities

• Repayment efficiency in X bucket so as to reduce the OD in the branch.
• Receipting (management of RO/RE field collections).
• Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.
• Welcome call report - customer contact number.

Skills

Operation

Education

B.Com

B.Sc

BA

BBA

Job description

Skills

• Operation
• B.Com B.Sc BA BBA

Job Description

Repayment efficiency in X bucket so as to reduce the OD in the branch

Receipting (management of RO/RE field collections)

Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.

Welcome call report - customer contact number

PT Location Maharashtra

Branch Code 9168

Branch Name KHARADI