Customer Service Officer

Au Small Finance Bank Ltd.; Pathanamthitta; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Fixed + Incentives

Job summary

AU Small Finance Bank Limited invites applications for a Customer Service Officer at our Kannur/Thiruvalla/Kozhikode branches in Kerala. You will handle walk-in customers, resolve queries, assist in account opening and transactions, and ensure compliance with KYC norms in a branch setting.

You will work in a branch-based, customer-facing environment with standard banking hours, focusing on delivering high service standards and local market engagement.

Qualifications

• Minimum 50% marks in degree.
• Bachelor-level degree in any discipline.
• Tier 2/3 institutions preferred.

Responsibilities

• Handle walk-in customers at the branch.
• Resolve queries and complaints promptly.
• Assist in opening accounts and processing transactions.
• Ensure compliance with KYC norms.

Skills

Interpersonal skills

MS Office

CRM usage

Communication skills

Problem-solving

Attention to detail

Education

Degree

Academic score: minimum 50%

Institution tier: Tier 2/3

Tools

MS Office

Core Banking Systems

CRM software

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Customer Service Officer

Office Location:

Kannur Kannur , MC Road Thiruvalla Thiruvalla , Ymca Road Kozhikode Kozhikode

Position description:

Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities:

• Handle walk-in customers


• Resolve queries and complaints


• Assist in account opening and transactions


• Ensure compliance with KYC norms

Additional Responsibilities:

• Support branch operations


• Participate in local marketing activities

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational qualifications preferred

• Category:


• Field specialization:


• Degree:


• Academic score: Minimum 50%


• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required work experience

• Industry: Banking, Financial Services


• Role: Customer Service, Teller


• Years of experience: 1 to 3

Key Performance Indicators:

• Customer satisfaction score


• Query resolution time


• Compliance adherence

Required Competencies:

• Customer Orientation


• Communication Skills


• Problem-solving


• Attention to Detail

Required Knowledge:

• Banking products


• KYC norms


• Branch operations

Required Skills:

• Interpersonal skills


• MS Office


• CRM usage

Required abilities

• Physical: NA


• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.