Customer Service Officer

AU Small Finance Bank; Akshardham Mandir Circle; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Two-Wheeler Vehicle

Job summary

AU Small Finance Bank Limited is seeking a Customer Service Officer at our Jaipur branch. The role focuses on helping customers at the counter, resolving queries, and guiding them through account opening and transactional processes while ensuring strict KYC compliance.

The candidate will join a branch-based environment, working standard banking hours with emphasis on accuracy, customer service, and adherence to RBI guidelines. Local market incentives may apply.

Qualifications

• Handle walk-in customers.
• Resolve queries and complaints.
• Assist in account opening and transactions.
• Ensure compliance with KYC norms.

Responsibilities

• Handle walk-in customers and address inquiries.
• Resolve customer queries and complaints promptly.
• Assist in opening accounts and processing transactions.
• Ensure adherence to KYC norms and banking policies.

Skills

Interpersonal skills

MS Office

CRM usage

Customer Orientation

Communication Skills

Problem-solving

Attention to Detail

Patience

Empathy

Education

Minimum 50% academic score

Job description

Chitrakoot Jaipur, Jaipur, Rajasthan, India

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location:

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers
• - Resolve queries and complaints
• - Assist in account opening and transactions
• - Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations
• - Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience

• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators

• - Customer satisfaction score
• - Query resolution time
• - Compliance adherence

Required Competencies

• - Customer Orientation
• - Communication Skills
• - Problem-solving
• - Attention to Detail

Required Knowledge

• - Banking products
• - KYC norms
• - Branch operations

Required Skills

• - Interpersonal skills
• - MS Office
• - CRM usage

Required abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India
• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Job Snapshot

Updated Date

13-10-2026

Job ID

Job50605

Department

Operations and Services

Location

Location Chitrakoot Jaipur, Jaipur, Rajasthan, India