Customer Service New Associate

Accenture; Hyderabad; On-site; INR 1,901,140 - 2,851,710; Full time

Benefits offered by this job

Well-being support programs

Job summary

Accenture is hiring a Customer Service New Associate in Hyderabad, India. The role involves analyzing user content, resolving issues, and engaging with sensitive topics. Candidates should possess strong emotional resilience, communication skills, and a graduation credential. Experience in language translation is a plus. This position requires working in rotational shifts and participating in ongoing training to enhance service quality.

Qualifications

• 0 to 1 years of experience required.
• Proficient in Bengali is needed.
• Strong attention to detail is essential.

Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, elevate, and resolve reported or flagged content issues.
• Stay updated on client policies and guidelines.
• Engage in conversations about sensitive topics.

Skills

Language Translation

Emotional Resilience

Stress Management

Critical Thinking

Communication Skills

Education

Any Graduation

Job description

Position Overview

Designation: Customer Service New Associate

Skill Required: Language Translation - Customer Service

Experience: 0 to 1 years

Qualifications: Any Graduation

Language Ability: Bengali - Proficient

The role involves analyzing and reviewing user profiles, audio, videos, and text-based content, and investigating, escalating, and resolving issues reported by users or flagged by the system. Moderators may be exposed to flashing lights or contrasting light/dark patterns and to potentially objectionable, sensitive content (graphic, violent, sexual, or egregious). Strong resilience and effective coping strategies are required to maintain well‑being.

Accenture provides well‑being support programs specifically designed for the Trust Safety community, offering skills to promote individual and collective well‑being.

Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, elevate, and resolve reported or flagged content issues.
• Review, classify, and remove content according to client guidelines using specific tools and channels.
• Stay updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Advocate for the user community.
• Participate in process improvement initiatives to enhance quality and efficiency.
• Engage in continuous training programs and workgroup discussions.
• Engage in conversations about socially sensitive topics to keep communities safe.
• Work in rotational shifts as required.

Qualifications

• Strong coping, emotional resilience, and stress‑management skills.
• Excellent comprehension and communication skills.
• Objective performance free of inherent biases or personal beliefs, aligned with client policies.
• Strong attention to detail.
• Ability to synthesize and analyze information from multiple streams.
• Strong critical thinking and decision‑making skills.