Trust & Safety New Associate

Accenture in India; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is hiring a Trust & Safety New Associate to analyze and review user-generated content across profiles, audio, video, and text in line with client policies. You will collaborate with the Trust & Safety team to resolve issues while maintaining objectivity and high attention to detail.

The role emphasizes resilience, strong comprehension, and the ability to handle potentially sensitive material in a fast-paced environment. Training and continuous development are provided.

Qualifications

• Moderate user-generated content across text, image, audio/video.
• Strong coping skills to handle sensitive content and maintain accuracy.

Responsibilities

• Review, classify and remove content per client guidelines using specified tools.
• Stay updated on changing client policies and guidelines.
• Investigate and relay complex content issues to Trust & Safety team.

Skills

Content Moderation

Attention to detail

Strong communication

Resilience

Critical thinking

Bias awareness

Education

Any Graduation

Job description

Skill required

User-Generated Content Moderation - Content Moderation

Designation

Trust & Safety New Associate

Qualifications

Any Graduation

Years of Experience

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and, or investigating, escalating and, or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
• Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills.
• We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being What are we looking for?
• Primary skill - Content Moderation - P1
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills Roles and Responsibilities:
• Review, classify and, or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe