Customer Service New Associate

Accenture in India; Hyderabad; On-site; INR 320,000 - 520,000; Full time

Job summary

Accenture in India is hiring for a Content Moderator role. You will analyze user profiles, audio, video, and text content, escalating or resolving issues per guidelines. This position requires resilience to potentially objectionable material and a commitment to safe online communities.

The role emphasizes strong comprehension and communication, objective decision-making, and attention to detail, with exposure to evolving policies and continuous training.

Qualifications

• Graduation in any field is acceptable.
• 0–1 years of experience expected.

Responsibilities

• Review, classify and, or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Skills

Language Translation

Customer Service

Education

Graduation

Job description

Skill required:

Language Translation - Customer Service

Designation:

Customer Service New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

Language - Ability:

Hindi - Elementary

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and, or investigating, escalating and, or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
• Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills.
• We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being What are we looking for?
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills Roles and Responsibilities:
• Review, classify and, or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe