Trust & Safety Associate

Accenture; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

A global professional services company is seeking a Trust & Safety Associate in Hyderabad. In this role, you will review and moderate user-generated content while upholding client guidelines. Candidates should possess strong emotional resilience and excellent communication skills. This position requires flexibility in shifts and a commitment to quality in a fast-paced environment. Previous experience in customer service or content moderation is desirable. Join us to contribute to a safer online space.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English language skills.
• Ability to work well individually and as part of a team.

Responsibilities

• Review, classify and/or remove content according to client guidelines.
• Investigate, resolve, and relay complex content issues.
• Participate in process improvement initiatives.

Skills

Coping skills

Emotional resilience

Communication skills

Attention to detail

Critical thinking

Teamwork

Education

Any Graduation

Job description

About The Role

Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

What are we looking for

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Roles and Responsibilities

• Strong coping, emotional resilience, and stress‑management skills
• Excellent comprehension, communication, and English Language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non‑standard work hours
• Flexibility in meeting changing business needs in a fast‑paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus

Qualification

Any Graduation