Customer Service New Associate

Accenture in India; Gurugram District; On-site; INR 300,000 - 460,000; Full time

Job summary

Accenture in India is hiring a Customer Service New Associate in Gurugram to handle monetary and non-monetary transactions for retirement services clients. The role emphasizes accuracy, compliance, and confidentiality while supporting participant requests and documentation.

The ideal candidate has graduation in any field and up to 1 year of experience in customer service, with familiarity in retirement services advantageous.

Qualifications

• Graduation in any field is required.
• 0–1 year of experience in customer service or related area is preferred.
• Experience in US Retirement Services domain and defined contributions is a plus.

Responsibilities

• Process monetary and non-monetary transactions for assigned clients with accuracy.
• Review and validate participant requests ensuring compliance and proper documentation.
• Maintain client confidentiality and adhere to policies and regulations.
• Handle inquiries, support business partners, and escalate issues when needed.
• Participate in process improvements and automation; ensure quality control standards.

Skills

Customer service

Financial transactions

Data review

Compliance

Education

Graduation

Job description

Job Description:

Skill required:

Retirement Solutions - Retirement Planning Services

Designation:

Customer Service New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Processing monetary and non-monetary transactions for assigned clients & transactions. Ensuring accuracy on processed transactions.
• Review and validate participant requests, ensuring all compliance and documentation requirements are met.
• Strict adherence non-disclosure of client information by preserving client confidentiality. What are we looking for?
• Experience in US Retirement Services domain Defined Contributions Managing participant level services
• Mandatory Experience in Money Out processes such as Required minimum distribution, Systematic withdrawal, Inservice withdrawal, Rollover out, Lump Sum Distribution. Roles and Responsibilities:
• Processing monetary and non-monetary transactions for assigned clients & transactions. Ensuring accuracy on processed transactions.
• Review and validate participant requests, ensuring all compliance and documentation requirements are met.
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal State and Local regulations and escalates issues to the management.
• Researching on any queries and requests sent by the Business Partners and Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.