Customer Service New Associate

Accenture; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

Accenture in India is hiring for a Customer Service New Associate in Retirement Solutions - Retirement Planning Services. The role handles transactions for assigned clients with a focus on accuracy and confidentiality. Qualification is graduation with 0–1 year experience in US Retirement Services preferred.

Training will cover Defined Contributions and participant-level services. You will support business partners and client support teams, with opportunities to contribute to process improvements

Qualifications

• Experience in US Retirement Services domain.
• Strong attention to accuracy in processing transactions.
• Ability to maintain confidentiality and comply with policies.

Responsibilities

• Processing monetary and non-monetary transactions for assigned clients, ensuring accuracy.
• Maintain client confidentiality and adhere to policies.
• Escalate issues per policy and collaborate with teams.
• Research queries from Business Partners and Client Support Teams with prompt responses.
• Participate in process improvements and automation.
• Ensure quality control standards are met.
• Manage daily BAU and timely completion of tasks.
• Prioritize high-value transactions.

Skills

Customer Service

US Retirement

Education

Any Graduation

Job description

Skill required: Retirement Solutions - Retirement Planning Services

Designation: Customer Service New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

What would you do?

• Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.

What are we looking for?

• Experience in US Retirement Services domain. Defined Contributions Managing participant level services
• Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions.

Roles and Responsibilities:

• Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.
• Researching on any queries and requests sent by the Business Partners,Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Qualification

Qualification Any Graduation