Hiring For Service Manager

Sarwadnya Enterprises; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

PF

Petrol Allowance

Mobile Allowance

ESI

Job summary

Sarwadnya Enterprises in Pune, India, seeks an experienced Service Manager to lead its service operations. The role demands 10–15 years of experience, formal leadership abilities, and a focus on delivering high-quality customer service from an on-site office in Pune.

The ideal candidate will drive team performance, engage clients, and coordinate cross-department initiatives to improve service delivery and outcomes.

Qualifications

• Graduate degree required.
• Strong leadership and communication skills essential.
• Solid understanding of service management principles.

Responsibilities

• Lead and motivate a team of service professionals.
• Engage with clients to ensure satisfaction and service quality.
• Analyze service processes for improvements and efficiency.
• Monitor KPIs and implement corrective actions as needed.
• Conduct regular training to enhance team capabilities in service delivery.
• Coordinate with other departments to ensure seamless service provision.

Skills

Leadership

Communication

Problem solving

Team management

Service management

Education

Graduate (B.Tech/B.E)

Job description

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.

Key Responsibilities:

1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.
2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.
3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.
4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.
5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.
6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.

Required Skills and Expectations:

The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

• Experience 10 - 15 Years
• No. of Openings 1
• Education Graduate (B.Tech/B.E)
• Role Service Manager
• Industry Type Engineering / Construction
• Gender Male
• Job Country India
• Type of Job Full Time
• Work Location Type Work from Office
• Benefits include PF, Petrol Allowance, Mobile Allowance, ESI
• Face Interview Location Pune