Customer Service Manager

IWG plc; Karnal; On-site; INR 340,000 - 470,000; Full time

Benefits offered by this job

Flexible workplace benefits

Promotional prospects

Induction training and ongoing development

Job summary

IWG plc is seeking a Customer Services Manager in Karnal, Haryana to oversee all aspects of centre performance. The role involves managing operations, upselling to customers, and ensuring a high-quality service experience. Ideal candidates will have experience leading customer-focused teams and possess skills in sales and problem-solving. The company offers competitive compensation and a range of workplace benefits aimed at supporting employee wellbeing.

Qualifications

• Experience in delivering against targets in a customer-focused environment.
• Previous role managing a flexible workspace or related site.
• Strong mindset with passion, drive, and resilience.

Responsibilities

• Manage all aspects of the centre’s performance.
• Deliver a world-class service to customers.
• Upsell to existing customers and give tours to prospects.

Skills

Team leadership

Sales and commercial skills

Customer service

Problem-solving

Job description

Customer Services Manager

Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.