Community Manager

Regus; North Goa; On-site; INR 340,000 - 470,000; Full time

Benefits offered by this job

Flexible workplace benefits

Generous commission incentives

Ongoing training and development

Sociable hours

Promotion prospects

Job summary

Join a forward-thinking company as a Customer Services Manager, where you will take charge of a dynamic workspace, ensuring exceptional service and performance. You'll be empowered to lead your team and tackle challenges head-on, while also enjoying a rewarding career with great promotion prospects. With a focus on customer satisfaction and a commitment to sustainability, this role offers you the chance to make a real impact in a rapidly growing organization. If you have a passion for customer service and the drive to succeed, this is the perfect opportunity for you to shine.

Qualifications

• Experience in delivering against targets with a small team.
• Strong sales and commercial skills are essential.

Responsibilities

• Manage all aspects of the centre's performance.
• Provide world-class service and ensure customer satisfaction.
• Upsell to existing customers and give tours to prospects.

Skills

Customer Focus

Sales Skills

Team Leadership

Problem Solving

Resilience

Job description

Customer Services Manager

Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

• Managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

• A fun, challenging and rewarding career.
• Great induction training and excellent ongoing learning and development.
• Fantastic promotion prospects.
• Generous, achievable quarterly/commission incentives and sociable hours.
• Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: Looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: Your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: A relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

Your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.

So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.