Customer Service Executive – US Voice Process

Suma Soft Pvt Ltd; Pune District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Team environment

Job summary

A leading IT services company in Pune District is looking for dynamic professionals for their US Voice Process team. Candidates should have excellent communication skills and a strong service mindset. The role involves handling inbound and outbound calls for US customers, ensuring customer satisfaction, and maintaining documentation. The ideal candidate should have a graduation degree and at least one year of relevant experience. This position offers a competitive salary and benefits in a collaborative work environment.

Qualifications

• Minimum 1 year of experience in US Voice Process.
• Strong written English communication skills.
• Male candidates only.
• Strong customer handling and problem-solving abilities.
• Male candidates only.

Responsibilities

• Handle inbound and outbound calls for US customers.
• Ensure customer satisfaction through effective communication.
• Maintain accurate documentation and follow process guidelines.

Skills

Excellent verbal communication

Customer handling

Problem-solving abilities

Problem solving

Education

Graduation in any stream

Job description

Full Time

Company Overview

• Suma Soft Inc, a US subsidiary of Suma Soft Private Limited, is a leading provider of IT services & consulting company delivering deep domain expertise, digital expertise, and innovation to help enterprises leverage digital processes and excel in their business. For more information please visit www.sumasoft.com
• For over 20 years, we have built lasting relationships that have kept us on the cutting edge of innovation. We will endeavour to continue to inspire, transform, and create synergies that shape the digital world and ensure shared prosperity for all.

Job Summary

• We are looking for dynamic and customer focused professionals to join our US Voice Process team. The ideal candidate should possess excellent communication skills, a strong service mindset, and prior experience handling US-based customers.

Key Responsibilities

• Handle inbound and outbound calls for US customers
• Maintain accurate documentation and follow process guidelines
• Ensure customer satisfaction through effective communication

Requirements and Qualifications

Graduation in any stream

Minimum 1 year of experience in US Voice Process

Excellent verbal and written English communication skills

Strong customer handling and problem-solving abilities Male candidates only

What We Offer

• Competitive salary and>Comprehensive benefits package, including health insurance and paid time off.
• Opportunity to work with a leading IT services company and contribute to its growth and expansion in the US market.
• Collaborative and dynamic work environment with a team of experienced professionals.

We are always interested to meet potential team members to join our fast-growing, dynamic team of professionals.