Customer Service Executive - Motor Finance Sales

Tata Capital Finance Ltd; SECTOR 78; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital Finance Ltd invites applications for a Customer Service Executive – NCV Finance at Faridabad. The role focuses on generating leads, maintaining dealer relationships, and ensuring smooth post-disbursal processes in motor finance sales.

You will liaison with dealers, communicate payouts and RC updates, train dealer staff on finance schemes, and track performance through MIS reports. A proactive communicator with strong customer-facing skills will excel in this fast-paced role.

Responsibilities

• Generate leads & business from assigned dealership as well as the open market
• Maintain a healthy relationship with Dealers for sales objective.
• Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio
• Timely Communication to dealer’s staff about the scheme / HO communication about payouts/RC, etc
• Ensure enhanced sourcing & business at the dealer counter(s) being managed
• Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team
• Understanding of customers’ need and proper guidance / explanation of the finance schemes to the customers
• Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix.
• Login to conversation – to maintain the targeted ratio.

Job description

Customer Service Executive - NCV Finance - Other OEM - Motor Finance - Sales - Faridabad - SCO 4 (2nd Floor) - CSE

Major Deliverables

• Generate leads & business from assigned dealership as well as the open market
• Maintain a healthy relationship with Dealers for sales objective.
• Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio
• Timely Communication to dealer’s staff about the scheme / HO communication about payouts/RC, etc
• Ensure enhanced sourcing & business at the dealer counter(s) being managed
• Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team
• Understanding of customers’ need and proper guidance / explanation of the finance schemes to the customers
• Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix.
• Login to conversation – to maintain the targeted ratio.