Customer Service Executive - Motor Finance

Tata Capital Finance Ltd; Surendranagar; On-site; INR 180,000 - 240,000; Full time

Job summary

Tata Capital Finance Ltd in Surendranagar invites a Customer Service Executive to engage with customers, identify opportunities, collect documents, log cases, and assist in disbursement processes under supervisor guidance.

The role involves achieving sanction ratios, meeting customer needs, cross-selling products, empanelment of vendors, and ensuring compliance with Audit and RBI regulations.

Responsibilities

• Identify customers for potential business with guidance from Supervisor/Manager.
• Collect the documents from Customers and validate as per organization norms.
• Log the case in the system as per SOP and follow the process for disbursement.
• Fulfil the Sanction ratio as per organisation requirement.
• Meet the Customer requirements & cross-sell multiple products under supervision.
• Empanelment of new vendors and develop relationships with them with Manager/Supervisor support.
• Ensure compliance to all Audit / RBI regulations with Manager/Supervisor guidance.

Job description

Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Surendranagar - Brhamanand Chambers - CSE

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.