Customer Service Executive- DA

r3 Consultant; Maharashtra; On-site; INR 540,000 - 660,000; Full time

Job summary

A leading consulting firm in Pune is looking for a Customer Service Executive with Advanced Excel and MIS skills. The ideal candidate will manage customer communications, maintain detailed MIS reports, and support decision-making through data analysis. Minimum 2 years of experience in customer service and a bachelor's degree is required. The role operates in US shifts, making flexibility essential. Join a dynamic team focused on quality and efficiency in customer service operations.

Qualifications

• Minimum 2 years of experience in Customer Service with emphasis on MIS reporting and Advanced Excel.
• Experience with global clients is advantageous.

Responsibilities

• Handle customer interactions professionally.
• Maintain accurate records of interactions.
• Prepare and analyze MIS reports.
• Track KPIs and operational performance.
• Report process gaps and suggest improvements.
• Ensure quality and compliance standards.
• Deliver reports to stakeholders timely.

Skills

Advanced Excel expertise

Strong knowledge in MIS reporting

Excellent communication skills

Analytical abilities

Attention to detail

Education

Bachelor’s Degree in Any Discipline

Job description

Job Title: Customer Service Executive – MIS & Advanced Excel

Location: Pune

Experience: Minimum 2 years

Budget: Up to ₹6 LPA

Shift: US Shifts (Night Shift)

Job Overview

We are seeking a detail-oriented and proactive Customer Service Executive with strong Advanced Excel and MIS skills to join our team. The role involves handling customer service operations, preparing and maintaining MIS reports, and supporting data-driven decision-making processes.

Key Responsibilities

• Handle inbound and outbound customer interactions in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Prepare, analyze, and maintain MIS reports using Advanced Excel tools.
• Work closely with internal teams to track KPIs, service metrics, and operational performance.
• Identify and report process gaps, and suggest improvement areas based on data analysis.
• Adhere to quality, compliance, and service level standards.
• Ensure timely delivery of reports and dashboards to stakeholders.

Required Skills & Competencies

• Advanced Excel expertise (VLOOKUP, HLOOKUP, Pivot Tables, Power Query, Macros, Data Validation, Conditional Formatting, etc.)
• Strong knowledge and hands‑on experience in MIS reporting.
• Excellent communication skills (written and verbal).
• Strong analytical and problem‑solving abilities.
• Ability to work in US shifts (Night shifts).
• High attention to detail and accuracy.

Qualifications

• Bachelor’s Degree In Any Discipline.
• Minimum 2 years of experience in Customer Service with a focus on MIS reporting and Advanced Excel.
• Experience in working with global clients will be an added advantage.