Customer Service Executive - Car Finance

Tata Capital Finance Ltd; Durgapur; On-site; INR 260,000 - 380,000; Full time

Job summary

Tata Capital Finance Ltd in Durgapur is seeking a Customer Service Executive for Car Finance, PV and new car segments. Under supervision, you will identify potential customers, collect documents, and process disbursement steps.

You will log cases in the system, ensure sanctions per organization norms, meet customer requirements, cross-sell products, and help empanel new vendors while ensuring RBI/audit compliance.

Responsibilities

• Identify customers for potential business
• Collect documents from customers and validate per norms
• Log cases in the system per SOP and follow disbursement process
• Fulfil sanction ratio as per organisation requirement
• Meet customer requirements and cross-sell multiple products under supervision
• Empanel new vendors and develop relationships with them
• Ensure compliance to all Audit / RBI regulations

Job description

Customer Service Executive - Car Finance - New Car - PV - Durgapur - Nazrul Sarani - CSE Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.