Customer Service Executive - Car Finance

Tata Capital Finance Ltd; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital Finance Ltd in Coimbatore, at Venus Grande, seeks a Customer Service Executive for Car Finance. You will assist in document collection, case logging, and coordinating disbursement under supervisor guidance, with a focus on meeting customer needs.

You will validate documents, help with sanction ratios, and engage in cross-selling while ensuring compliance with RBI regulations and audit requirements.

Qualifications

• Good communication with customers and team
• Ability to maintain accurate documentation
• Willingness to learn and adapt to SOPs

Responsibilities

• Identify customers for potential business with guidance from supervisor/manager.
• Collect and validate customer documents as per norms.
• Log cases in the system as per SOP and follow the disbursement process.
• Fulfil sanction ratios as per organisation requirements.
• Meet customer requirements and cross-sell multiple products under guidance.
• Empanel new vendors and develop relationships with them.
• Ensure compliance to all Audit and RBI regulations with guidance.

Skills

Customer service

Communication skills

Sales orientation

Documentation

Job description

Customer Service Executive - Car Finance - New Car - PV - Coimbatore - Venus Grande - CSE Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.