Customer Service Executive - Car Finance

Tata Capital Finance Ltd; Dehradun; On-site; INR 180,000 - 320,000; Full time

Job summary

Tata Capital Finance Ltd. in Dehradun hires a Customer Service Executive for the Car Finance segment. You will identify potential customers, gather and verify documents, and log cases in the system following SOPs to facilitate disbursement.

Under supervision, you will work on sanction ratios, meet customer needs, cross-sell multiple products, and help empanel new vendors while ensuring compliance with audits and RBI regulations.

Qualifications

• Identify customers for potential business.
• Collect documents from customers and validate as per organisation norms.
• Log the case in the system as per SOP and follow the process for disbursement.
• Fulfil the Sanction ratio as per organisation requirement.
• Meet customer requirements & cross-sell multiple products under supervision.
• Empanelment of new vendors and develop relationships with them under supervision.
• Ensure compliance to all Audit / RBI regulations under supervision.

Responsibilities

• Identify customers for potential business.
• Collect documents from customers and validate as per organisation norms.
• Log the case in the system as per SOP and follow the process for disbursement.
• Fulfil the sanction ratio as per organisation requirement.
• Meet customer requirements & cross-sell multiple products, under guidance of Supervisor/Manager.
• Empanelment of new vendors and develop relationships with them under guidance of Supervisor/Manager.
• Ensure compliance to all Audit / RBI regulations under guidance of Supervisor/Manager.

Job description

Customer Service Executive - Car Finance - New Car - PV - Dehradun - Rajpur Road - CSE

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.