Customer Service Executive

SBI General Insurance; Warangal; On-site; INR 300,000 - 420,000; Full time

Job summary

SBI General Insurance is seeking a Policy Issuance & Endorsement Executive to ensure accurate preparation, review, and issuance of policies and endorsements. This role demands meticulous attention to detail and strict regulatory compliance.

You will coordinate with underwriting, sales, and customer service to deliver timely, error-free documentation to clients, maintain records, and support queries related to policy issuance and endorsements.

Qualifications

• Bachelor's degree in Commerce, Business Administration, or related field.
• 1 to 3 years of experience in insurance operations, preferably in policy issuance or endorsements.
• Strong knowledge of insurance products, underwriting processes, and regulatory requirements.
• Proficiency in MS Office and insurance management systems.
• Excellent communication and organizational skills.

Responsibilities

• Policy issuance: Prepare and issue insurance policies based on approved proposals, ensuring accuracy in terms, conditions, and coverage details.
• Endorsement processing: Handle endorsements such as changes in coverage, beneficiary details, or corrections, ensuring proper documentation and approvals.
• Data verification: Cross-check client information, underwriting decisions, and premium calculations before policy release.
• Regulatory compliance: Ensure all issued policies and endorsements adhere to IRDAI and company guidelines.
• Coordination: Liaise with underwriting, sales, and customer service teams to resolve discrepancies and provide seamless client service.
• Record management: Maintain accurate records of issued policies, endorsements, and client communications.
• Customer support: Assist clients with queries related to policy issuance, endorsements, and documentation requirements.

Skills

Attention to detail

Analytical ability

Time management

Team collaboration

Customer orientation

Education

Bachelor's degree in Commerce / Business Administration or related field

Tools

MS Office

Insurance management systems

Job description

Job Description

Policy Issuance & Endorsement Executive

Position Overview

The Policy Issuance & Endorsement Executive is responsible for ensuring accurate preparation, review, and issuance of insurance policies and endorsements. This role requires attention to detail, compliance with regulatory standards, and coordination with internal teams to deliver timely and error-free documentation to clients.

Key Responsibilities

• Policy issuance: Prepare and issue insurance policies based on approved proposals, ensuring accuracy in terms, conditions, and coverage details.
• Endorsement processing: Handle endorsements such as changes in coverage, beneficiary details, or corrections, ensuring proper documentation and approvals.
• Data verification: Cross-check client information, underwriting decisions, and premium calculations before policy release.
• Regulatory compliance: Ensure all issued policies and endorsements adhere to IRDAI and company guidelines.
• Coordination: Liaise with underwriting, sales, and customer service teams to resolve discrepancies and provide seamless client service.
• Record management: Maintain accurate records of issued policies, endorsements, and client communications.
• Customer support: Assist clients with queries related to policy issuance, endorsements, and documentation requirements.

Qualifications

• Bachelors degree in Commerce, Business Administration, or related field.
• 1 to 3 years of experience in insurance operations, preferably in policy issuance or endorsements.
• Strong knowledge of insurance products, underwriting processes, and regulatory requirements.
• Proficiency in MS Office and insurance management systems.
• Excellent communication and organizational skills.

Skills & Competencies

• Attention to detail for error-free documentation.
• Analytical ability to review policy terms and identify discrepancies.
• Time management to handle multiple requests efficiently.
• Team collaboration for smooth coordination across departments.
• Customer orientation to ensure client satisfaction.