Customer Service Executive

X-Press Feeders; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A shipping and logistics company in Mumbai is seeking a dedicated professional to manage bookings and load lists, ensuring timely updates and customer communications. Responsibilities include coordinating with port terminals, preparing customs declarations, and acting as the main point of contact for operational matters. Candidates should have a background in shipping/logistics and strong problem-solving skills. This is a permanent position offering opportunities for growth within the company.

Qualifications

• 1 year of experience in a shipping agency or a fresh graduate welcome to apply.
• Ability to handle information confidentially.
• High level of accuracy and detail-oriented.

Responsibilities

• Ensure bookings and load lists are received and updated within timelines.
• Monitor and coordinate loading and discharge operations.
• Generate booking ELL & Recap as needed.
• Prepare customs declarations in compliance with regulations.
• Acting as a first point of contact for customers regarding operations.
• Insertion of bookings into the system.
• Generate the Booking ELL & Recap (and COPRAR for Planning team).
• Inform agents about move count per terminal to allow for berthing planning.
• Generate the ships’ bag, ensure that the documents received are in complete and correct order, and generate a manifest for the agents.
• Send the final load lists to each terminal of call for their information.
• Send booking confirmations to customers prior to vessel arrival to cross check data received and allow for amendments/additions.
• Processing and managing container bookings from clients.
• Acting as first point of contact for our customers regarding all operational matters.
• Fulfilling space allocations for each voyage.
• Coordinating with port terminals regarding loading and discharge operations.
• Preparing and submitting customs declarations in compliance with relevant regulations.
• Handling and registering hazardous cargo (IMO) notifications and documentation.
• Monitor central blockings at terminal and arrange positioning for Customs inspections.
• Create and supervise the whole process for Third party vessels and partnerships (request of space, creation of lists, IMO cargo, and chase for loading confirmations).
• Claim the loading confirmations for Third party vessels (for PSF purposes and for the planners).
• Create and send booking and loading confirmations, inform about cut offs after vessel sailing.
• Arrange shunting when required.

Skills

Detailed and meticulous

Strong problem-solving skills

Good communication skills

Strong interpersonal skills

Team player

Team player

Education

Shipping/Logistic & Transport studies

1 year shipping agency experience

Job description

Role Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated. The role will have full control of the services handled including customers’ responses, agents’ coordination, booking and loading confirmation and monitoring.

Employment Type: Permanent

Reports to: Customer Service Representative Team Leader

Role and Responsibilities

• Ensure that the bookings and load lists are received and updated within the timelines and to follow up closely with the customers for their bookings.
• To have full control of the services handled and be able to spot missing customers and/or volumes.
• Ensure that customers provide constant quick and appropriate responses.
• Assist Line Managers / Line Manager’s Assistants / Planners as and when required.
• Use of the new system to its full extension.
• Insertion of bookings into the system.
• Generate the Booking ELL & Recap (and COPRAR for Planning team).
• Inform agents about move count per terminal to allow for berthing planning.
• Generate the ships’ bag, ensure that the documents received are in complete and correct order, and generate a manifest for the agents.
• Send the final load lists to each terminal of call for their information.
• Send booking confirmations to customers prior to vessel arrival to cross check data received and allow for amendments/additions.
• Processing and managing container bookings from clients.
• Acting as first point of contact for our customers regarding all operational matters.
• Fulfilling space allocations for each voyage.
• Coordinating with port terminals regarding loading and discharge operations.
• Preparing and submitting customs declarations in compliance with relevant regulations.
• Handling and registering hazardous cargo (IMO) notifications and documentation.
• Monitor central blockings at terminal and arrange positioning for Customs inspections.
• Create and supervise the whole process for Third party vessels and partnerships (request of space, creation of lists, IMO cargo, and chase for loading confirmations).
• Claim the loading confirmations for Third party vessels (for PSF purposes and for the planners).
• Create and send booking and loading confirmations, inform about cut offs after vessel sailing.
• Arrange shunting when required.

Key Performance Indicators

• Accurate and on-time internal and external communication
• Good internal working relationships
• Credit note reductions due to clerical mistakes
• Accurate and timely uploading of PSF
• Usage of EDI files to avoid manual input and improve process efficiency

Requirements

Education & Knowledge

• Shipping/Logistic & Transport studies
• 1 year shipping agency experience. Fresh graduate are welcome to apply.

Personal characteristics

• Detailed and meticulous and strong problem solving skills
• High level of accuracy
• Able handle information confidential
• Good communication skills and strong interpersonal skills
• Team player

Join our team and be part of an exciting journey towards personal and professional growth to make a real impact on global trade. If you are interested in the career opportunity, we invite you to apply today.

We regret that only shortlisted candidates will be contacted.

Attention to recruitment agencies

X-Press Feeders/Eastaway operates with a preferred supplier list (PSL) for recruitment purposes. As such, we will not be considering or accepting unsolicited applications from non-PSL agencies for the role currently available. We kindly request that you refrain from submitting applications on behalf of your clients. Thank you for your understanding and cooperation.