Customer Service Executive

Muthoot Fincorp Limited; Kalavad; On-site; INR 150,000 - 250,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive in Gujarat. The role focuses on maintaining customer relations, promoting products, and ensuring smooth branch operations.

The position requires a graduate with freshers or up to 1 year in lending/financial services, strong communication skills in local language and English, and a digital mindset. We offer growth within a customer-centric financial services environment.

Qualifications

• Graduate with freshers or up to 1 year experience in lending or financial services.
• Strong communications in local language and English.
• Good time management and ability to handle multiple tasks.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch functioning.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data and records.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling Upselling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services