Customer Service Executive

Muthoot Fincorp Limited; Gaya; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Limited in India is seeking a Customer Service Executive to support branch operations, ensure quality of service, and assist in cross-selling financial products.

The role focuses on customer retention, daily transactions, maintaining data records, and contributing to branch profitability while delivering a positive customer experience in the local language and English.

Qualifications

• Graduate qualification required.
• Freshers or up to 1 year experience in lending or financial services preferred.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Support achieving branch profitability targets through productive activity.
• Cross-sell and upsell financial products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and maintain data/records of daily operations.
• Retain customers by contributing to their financial well-being.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Time Management

Cross-Selling

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ OrientationEffective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services