Customer Experience Executive

Incred; Mumbai; On-site; INR 200,000 - 280,000; Full time

Job summary

Incred in Mumbai is seeking a customer-focused professional to join our Customer Service & Support team. The role involves handling customer queries through calls, emails, chats, and other channels, and providing timely resolutions related to trading accounts, demat accounts, funds, settlements, statements, and transactions.

The candidate will maintain detailed records for audit and compliance, identify recurring issues for process improvements, and ensure compliance with company policies and

Qualifications

• Graduate in any discipline.
• 24 Years of experience in Customer Support specifically in Retail Broking firm.
• Good knowledge of MS Office / Excel
• Ability to handle difficult or escalated customers professionally.

Responsibilities

• Handle customer queries through calls, emails, chats, and other communication channels.
• Provide accurate and timely resolutions to customer queries related to trading accounts, demat accounts, funds, settlements, statements, and transactions.
• Maintain detailed records of customer interactions and complaints for audit and compliance purposes.
• Identify recurring customer issues and highlight them to the relevant teams for process improvement.
• Maintain accurate records in compliance with company policies and SEBI/regulatory guidelines.
• Maintain high standards of customer experience, accuracy, responsiveness, and service quality.

Skills

Customer service

Communication skills

MS Office / Excel

Education

Graduate

Tools

MS Office / Excel

Job description

We are looking for a customer-focused professional to join our Customer Service & Support team. The role involves handling customer queries, providing timely resolutions, coordinating with internal teams, and ensuring a seamless customer experience across various service channels.

Role & responsibilities

• Handle customer queries through calls, emails, chats, and other communication channels.
• Provide accurate and timely resolutions to customer queries related to trading accounts, demat accounts, funds, settlements, statements, and transactions.
• Maintain detailed records of customer interactions and complaints for audit and compliance purposes
• Identify recurring customer issues and highlight them to the relevant teams for process improvement.
• Maintain accurate records in compliance with company policies and SEBI/regulatory guidelines.
• Maintain high standards of customer experience, accuracy, responsiveness, and service quality.

Preferred candidate profile

• Graduate in any discipline.
• 24 Years of experience in Customer Support specifically in Retail Broking firm.
• Good knowledge of MS Office / Excel
• Ability to handle difficult or escalated customers professionally.