Customer Service Executive

Intertek India; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading Quality Assurance provider is looking for a Customer Service Specialist in Bengaluru, India. The ideal candidate will handle customer calls, follow up on queries, and contribute to team goals. Candidates should have a degree (preferably in science) and relevant experience in customer service or call centers. This is a full-time role with a mid-senior level seniority. The company values effective communication and the ability to manage customer relationships.

Qualifications

• Prior experience in Customer Service/Customer Care required.
• Minimum 5 years of experience for B. Tech candidates.
• Minimum 8 years of experience for Diploma candidates.

Responsibilities

• Attend and respond to all customer calls in a timely manner.
• Achieve Customer Care department goals as per best practices.
• Follow up on customer queries and obtain feedback.

Skills

Good command in English

Customer service experience

Cold calling skills

Education

Any degree (preferably science)

B. Tech

Diploma

Job description

Job Description

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains, enabling our customers to power ahead safely.

What we are looking for in you?

To ensure all customer calls are attended/responded on time and minimum expected objectives are met.

Essential Functions

• Achieves Customer Care/Service department goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.
• Assist Customer Service Team on business related calls.
• Attending all the Customer Calls, following up on customer queries, obtaining customer feedback.
• Making cold calls for customers on Business Development.
• Updating status of service to customers.

Other Functions

Performs other related duties, as assigned, for the purpose of ensuring an efficient and effective work environment and as given by the seniors.

Job Requirements: Minimum Qualifications

• Any degree (preferably science).
• Good command in English.
• Prior experience in Customer Service/Customer Care.
• Prior experience in Call Centers or BPO.
• Basic knowledge about Testing (Textile or other consumer products).

Experience

B. Tech with minimum 5 years experience or Diploma with minimum 8 years experience.

Responsibilities

NOTE: In addition to the pre‑qualification criteria provided in the above job posting/opportunity, the concerned employee must have completed at least 24 months in Intertek India prior to applying.

Qualifications

As mentioned above.

Job Details

• Seniority Level: Mid‑Senior level
• Employment Type: Full‑time
• Job Function: Other
• Industries: International Trade and Development