Customer service engineer

GE; India; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in India seeks degreed engineers for on-site maintenance and servicing at customer sites. You will perform life-extension, repairs, and inspections on installed fleets, supervise construction and commissioning, and ensure quality within prescribed instructions.

The role emphasizes hands-on engineering, NDT, machining and diagnostics, with a strong customer interface. Applicants should have 5+ years in Services and Field Services and hold a bachelor’s degree or equivalent.

Qualifications

• Role requires basic experience in Services & Field Services with a Bachelor’s degree or equivalent, and 5+ years in Services and Field Services.
• Experience in on-site support, maintenance and repair activities for installed fleets.
• Strong collaboration and ability to interface between customer and GE.

Responsibilities

• Perform on-site life extension, repairs and inspection-related service activities for installed fleets and supervise construction and commissioning.
• Conduct on-site machining, NDT, blading, winding, critical welding, and generator diagnostics as needed.
• Make engineering decisions and apply established procedures to resolve issues.
• Develop conceptual knowledge of the professional discipline and support roles as required.
• Provide strong customer relationships and act as the interface between customer and GE.

Skills

Services & Field Services

On-site maintenance

Customer communication

Education

Bachelor's degree

Job description

Job Description:

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology, pharmaceutical diagnostics and digital solutions innovator. In India, we operate through a multi-entity structure spanning manufacturing, R&D, sales and service, and a long-standing joint venture, Wipro GE Healthcare.

Job Description

Roles and Responsibilities

• Degreed engineers. All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• This role requires basic experience in the Services & Field Services. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience) with 5+ years of exp in Services and Field Services.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: Yes