Senior Service and Dealer Operations Engineer

GE Healthcare Private Limited; Punjab; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Healthcare Private Limited in Kanpur invites applications for a Senior Service & Dealer Operations Engineer. You will manage channel partners across Punjab-Haryana-Himachal, ensuring service delivery and compliance with safety and regulatory requirements.

You will coordinate multi-disciplinary teams, perform on-site support for medical imaging equipment, and drive continuous service improvements while traveling across India as needed.

Qualifications

• Bachelor’s degree in Electronics Engineering or equivalent field.
• At least four years of experience in customer support roles within the medical device industry.
• Strong troubleshooting knowledge for various types of medical imaging equipment.

Responsibilities

• Responsible for channel partner management to deliver services in Punjab- Haryana-Himachal region.
• Ensure Channel partner follows EHS, policies to deliver service for products installed in the field.
• Provide on-site technical assistance to customers for all installed products, ensuring timely resolution of issues.
• Follow up with Channel team for preventive maintenance visits and routine maintenance checks.
• Assist in commissioning of new installations and verify proper functioning.
• Maintain accurate documentation of customer interactions and service activities in compliance with regulatory requirements.

Skills

Troubleshooting

Customer support

Communication skills

MS Office proficiency

Travel willingness

Education

Bachelor’s degree in Electronics Engineering

Job description

Senior Service & Dealer Operations Engineer Job Description Summary This role is responsible for Channel partner management and performance throughout the region , Channel partner should deliver the services repairing and refurbishing sold or existing products, encompassing all types of maintenance services—both preventive and corrective. Oversees maintenance facilities and field service engineering operations. The role directly influences the quality of services provided by Channel partner . Tasks are generally operational or technical in nature, following established instructions and routines, though there is flexibility to adjust task sequences in response to changing work conditions. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

The incumbent will be based out of Kanpur location.

Roles & Responsibilities

• Responsible for channel partner management to deliver services in Punjab- Haryana-Himachal region.
• Ensure Channel partner should follow EHS , Policies to deliver service for the Products installed in the Field.
• Responsible for Performance of channel partner , Guiding and ensure that the quality services are being provided in the field.
• Conduct Filed Audits and raise customer satisfaction Score.
• Provide on-site technical assistance to customers for all installed products, ensuring timely resolution of any issues or problems encountered.
• Follow Up with Channel team for timely routine maintenance checks and services as per schedule, proactively identifying potential faults and taking corrective action before they escape into major breakdowns.
• Assist in the commissioning of new installations, verifying their proper functioning according to specifications and addressing any concerns raised by customers during this process.
• Follow Up with Channel team regular preventive maintenance visits to customer sites, inspecting equipment, performing repairs when necessary, and updating records related to each visit.
• Offer guidance and advice to customers regarding best practices in using our products, including providing tips on how to optimize performance and minimize downtime.
• Collaborate closely with internal teams such as sales representatives, engineers, quality control specialists, and supply chain personnel to ensure seamless communication channels are maintained at all times.
• Help and guide to Maintain accurate documentation of customer interactions, service activities performed, and equipment status updates in compliance with regulatory requirements and organizational policies.
• Handle complaints promptly and professionally, investigating causes, providing solutions, and reporting findings to senior management.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency, reducing costs, and improving overall customer experience.
• Adhere to safety protocols and guidelines while working on-site, promoting safe work practices among customers and co-workers.
• Contribute to the development and enhancement of customer support processes and procedures based on feedback received from clients.

Required Qualifications

• Bachelor’s degree in Electronics Engineering or equivalent field of study preferred.
• Proven track record of at least Four years’ experience in customer support roles within medical device industry.
• Strong knowledge base in troubleshooting techniques applicable to various types of medical imaging equipment.

Desired Characteristics

• Excellent interpersonal skills with the ability to communicate effectively both verbally and written.
• Demonstrated problem-solving abilities and decision-making competencies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required.
• Ability to travel extensively throughout India and occasionally abroad.
• Valid driver's license essential.
• Previous experience working in a regulated environment desirable.
• Knowledge of FDA regulations relevant to medical devices advantageous.

Inclusion & Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Additional Information

Relocation Assistance Provided: Yes

Experience Level Senior Level