Customer Service Engineer

Forbes Marshall; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Forbes Marshall is hiring a CSD Engineer in Chennai, responsible for commissioning, troubleshooting, and maintaining steam engineering products. This role emphasizes technical expertise, customer satisfaction, and support for after-market services.

The ideal candidate will have a B.E in Mechanical Engineering and 3-10 years of relevant experience, working closely with pressure, temperature, and level transmitters. Frequent travel to customer sites in Pune is expected.

Qualifications

• 3-10 years of experience in Instrumentation products and Product Engineering.
• Strong knowledge in steam engineering products and instrumentation systems.

Responsibilities

• Commissioning and troubleshooting of steam engineering and control instrumentation products.
• Provide technical support to ensure optimal product performance.
• Develop customer relationships to improve service levels.
• Generate opportunities for AMCs and spare parts.

Skills

Knowledge of pressure transmitters

Knowledge of temperature transmitters

Knowledge of level transmitters

Customer support

Education

B.E Mechanical

Job description

Role: CSD Engineer Role

Location: Forbes Marshall, Chennai Process CSD role. Reporting to TL/RM.

Company Overview

For over 75 years, Forbes Marshall has been a leader in delivering innovative products and services that help industries worldwide enhance their manufacturing processes and achieve superior energy efficiency. As global industries face the challenges of the climate crisis, the emphasis on sustainable growth with reduced carbon emissions has never been more vital.

Drawing on decades of engineering expertise, Forbes Marshall provides practical, long‑term solutions that empower businesses to operate more responsibly, cut down energy usage, and improve overall process efficiency.

Our commitment to sustainability is reflected in the impact we make: we help our customers reduce fuel expenses by up to 1.5% annually, significantly transforming their energy footprint, and cutting down 122,000 tonnes of CO2 emissions each year. We also contribute to water conservation by saving ten million liters per hour and ensure operational uptime that surpasses industry standards. At the heart of our mission is a dedication to customer partnerships, high ethical standards, and community support through initiatives in healthcare, education, and women’s empowerment.

Role Overview

The member joining this position will be part of a team of the Mumbai Branch Process. The role requires an engineer with strong knowledge in steam engineering products and instrumentation systems to handle on‑site activities.

Department / Division

Product Line: Boilers, Pressure Reducing Stations, Temperature Control Valves, Condensate Recovery Systems, Steam Traps, Flow Meters, Codel and Analytical Products.

Position with Organisation

Location: Forbes Marshall, Chennai Process CSD role. Organisation Structure: Reporting to TL/RM.

Purpose of the Role

This role is to ensure efficient commissioning, troubleshooting, and maintenance of Forbes Marshall’s range of products, including steam engineering and control instrumentation solutions. By providing on‑site technical expertise, the role focuses on enhancing customer satisfaction, fostering strong relationships, and generating after‑market business such as Annual Maintenance Contracts (AMCs) and spare part sales. This role supports Forbes Marshall’s mission of improving process efficiency and energy conservation for its customers.

Roles and Responsibilities

• Commissioning and troubleshooting of products including Boilers, Pressure Reducing Stations, Temperature Control Valves, Condensate Recovery Systems, Steam Traps, Flow Meters, and Analytical Products.
• Providing prompt technical support and solutions to customer concerns to ensure optimal product performance.
• Maintaining and developing relationships with existing and new customers, with a focus on improving service levels and customer retention.
• Driving after‑market revenue by identifying and generating opportunities for AMCs, spare parts, and service‑related business.
• Frequent travel to customer sites in and around Pune for hands‑on support.

Qualification and Requirements

• Experience: 3-10 years in the field of Instrumentation products, Product Engineering.
• Qualification: B.E Mechanical.
• Key Skills: Knowledge of pressure, temperature, and level transmitters for monitoring and control.