Customer Service Engineer

Forbes Marshall; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Forbes Marshall in Chandigarh seeks an experienced engineer to join the on-site team for commissioning, troubleshooting, and maintenance of steam engineering products and instrumentation solutions. This role involves travel to customer sites as required.

You will build strong customer relationships, support after-market activities such as AMCs and spare parts sales, and contribute to energy efficiency improvements for customers.

Qualifications

• 4–10 years in mechanical products or product engineering.
• B.E. Mechanical degree required.
• Hands-on field service and on-site troubleshooting experience.

Responsibilities

• Commissioning and troubleshooting of steam products at customer sites.
• Provide prompt technical support to customer concerns.
• Maintain relationships with customers and improve service levels.
• Drive after-market revenue through AMCs, spare parts, and service sales.
• Frequent travel to customer sites for hands-on support.

Skills

Steam boilers

Heat exchangers

Gas analyzers

Education

B.E Mechanical

Job description

Role Overview:

The member joining this position will work at an experienced and be part of a team of Coimbatore. The role requires an engineer with strong knowledge in steam engineering products and instrumentation systems to handle on-site activities.

Department / Division

Product Line

Boilers, Pressure Reducing Stations, Temperature Control Valves, Condensate Recovery Systems, Steam Traps, Flow Meters, and Analytical Products.

Position with Organisation:

Location: Forbes Marshall, Chandigarh

Purpose of the Role:

This role is to ensure efficient commissioning, troubleshooting, and maintenance of Forbes Marshalls range of products, including steam engineering and control instrumentation solutions. By providing on-site technical expertise, the role focuses on enhancing customer satisfaction, fostering strong relationships, and generating after-market business such as Annual Maintenance Contracts (AMCs) and spare part sales. This role supports Forbes Marshalls mission of improving process efficiency and energy conservation for its customers.

Roles and Responsibilities:

• Commissioning and troubleshooting of products including Boilers, Pressure Reducing Stations, Temperature Control Valves, Condensate Recovery Systems, Steam Traps, Flow Meters, and Analytical Products.
• Providing prompt technical support and solutions to customer concerns to ensure optimal product performance.
• Maintaining and developing relationships with existing and new customers, with a focus on improving service levels and customer retention.
• Driving after-market revenue by identifying and gener AMCs, spare parts, and service-related business.
• Frequent travel to customer sites for hands-on support.

Qualification and Requirements:

• Experience: 4-10 yrs in the field of Mechanical products, Product Engineering
• Qualification: B.E Mechanical
• Key Skills: Knowledge of Steam Boilers, Heat Exchangers, Gas Analyzers, etc.