Customer Service Engineer

Lead Hr Services; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Lead Hr Services seeks a Customer Service Engineer based at our factory to monitor and ensure timely installation, commissioning, and service of cryogenic storage tanks, VIEs, and vaporizers at customer locations across Karnataka and nearby states.

The role demands 6–8 years' experience in cryogenic tanks or related equipment, BE Mechanical or Chemical Engineering, and willingness to travel up to 60–70% to customer sites. Strong communication and coordination skills are essential.

Qualifications

• BE in Mechanical or Chemical Engineering.
• 6–8 years of experience in cryogenic tanks, industrial gases, or pressure vessels.

Responsibilities

• Installation & commissioning of cryogenic storage tanks, VIEs, vaporizers and pipelines on-site.
• Handle customer service and AMC with documentation and reporting.
• Provide technical support and training to customer operators.
• Ensure compliance with PESO, SMPV Rules and OISD standards.
• Coordinate with Plant, Logistics and Sales for service delivery.

Skills

Cryogenic experience

Industrial gases

Pressure vessels

Good communication

Education

BE in Mechanical or Chemical Engineering

Job description

Role & responsibilities

About the Role

We are looking for a Customer Service Engineer based at our factory to monitor and ensure timely installation, commissioning, and service of cryogenic storage tanks, VIEs, and vaporizers at customer locations.

Must-Have Skills & Qualifications

• B.E in Mechanical or Chemical Engineering.
• 6-8 years of experience in cryogenic tanks, industrial gases, or pressure vessels.

Job Title:

Customer Service Engineer - Cryogenic Storage Tanks Installations

• Knowledge of PESO, Gas Cylinder Rules, pressure vessels, and cryogenic equipment.
• Exposure to PLC, flow meters, and telemetry systems.
• Willing to travel 60-70% to customer sites across Karnataka/TN/AP.
• Basic knowledge of welding, piping, and instrumentation is a plus.
• Good communication skills for customer interaction.
• own vehicle to commute locally with a valid Licence.

Key Responsibilities / KRAs

1. Installation & Commissioning
   • Lead on-site installation of cryogenic storage tanks, VIEs, ambient/forced vaporizers, and pipelines.
   • Coordinate with civil, electrical, and safety teams for site readiness as per PESO/Gas Cylinder Rules.
   • Perform pressure testing, leak testing, and handover to customer.
2. Customer Service & AMC
   • Provide first-line breakdown support and preventive maintenance at customer sites.
   • Handle complaints on tank pressure, vaporization rate, gas purity, and consumption.
   • Maintain service reports, logbooks, and ensure timely AMC closure.
3. Technical Support & Training
   • Train customer operators on safe handling, filling SOP, and emergency procedures.
   • Explain consumption patterns and help optimize gas usage.
   • Support the sales team during pre-sales technical discussions.
4. Compliance & Documentation
   • Ensure installations meet PESO, SMPV Rules, and OISD standards.
   • Prepare installation dossiers, test certificates, and handover documents.
   • Track tank calibration, safety valve testing, and statutory renewals.
5. Coordination
   • Work with Plant, Logistics, and Sales teams for tank movement, filling schedules, and spares.
   • Report daily service activities to Manager - Customer Service.
   • Minimize customer downtime and improve satisfaction scores.