Customer Contact Comms Associate - Voice

Accenture in India; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Accenture in India is seeking a Customer Contact Comms Associate to support customers via omnichannel channels. The role focuses on resolving queries, managing escalations, and ensuring issues are closed within SLAs.

The candidate should have a BTech background with 1 to 3 years of experience and strong typing in email and chat. The position may involve rotational shifts and cross-functional collaboration within the team.

Qualifications

• BTech degree is required.
• 1–3 years of relevant experience in customer service.
• Strong email and chat typing skills.

Responsibilities

• Manage and resolve customer queries, handle escalations and complaints.
• Close faults and complaints within SLAs.
• Be proficient in email and chat processes with accurate typing.
• Provide standard information about customer service processes and offerings.
• Operate as an individual contributor within a team with a defined scope.
• Role may require rotational shifts.

Skills

Omnichannel - Customer Service

Education

BTech

Job description

Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Associate

Qualifications: BTech

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P4 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts