Customer Contact Comms Associate

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is hiring for a Customer Contact Comms Associate to support omnichannel customer service. The role involves resolving customer queries, handling escalations, and ensuring timely resolution within SLA.

Excellent communication and teamwork are essential as you may work in rotational shifts and coordinate across channels. Ideal candidates have 1 to 3 years of experience after graduation, with adaptable and quality-focused mindset in a fast-paced environment.

Qualifications

• Adaptable and flexible.
• Written and verbal communication.
• Commitment to quality.
• Ability to perform under pressure.
• Ability to work well in a team.

Responsibilities

• You will manage and resolve customer queries, handling escalations and complaints within SLA.
• You will close faults and complaints with effective resolutions.
• You will coordinate with marketing, sales, and customer service across channels.

Skills

Adaptable

Communication

Quality Focus

Pressure Tolerance

Team Player

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such an online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Adaptable and flexible


• Written and verbal communication


• Commitment to quality


• Ability to perform under pressure


• Ability to work well in a team Roles and Responsibilities:


• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines


• Your expected interactions are within your own team and direct supervisor


• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments


• The decisions that you make would impact your own work


• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work


• Please note that this role may require you to work in rotational shifts