Customer Service Associate - Retirement Solutions

Accenture India Private Limited; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture India Private Limited invites applications for a Customer Service New Associate in Retirement Solutions focusing on data entry. The role emphasizes accurate input into spreadsheets/databases and working with a small team under supervision.

Fresh graduates with 0–1 year of experience are encouraged to apply. You may be required to work in rotational shifts to support US retirement processes.

Qualifications

• Graduation in any discipline or equivalent.
• 0–1 year of relevant experience is acceptable.
• Strong ability to manage stakeholders and meet deadlines.

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Primary interaction is with your own team and direct supervisor.
• Receive detailed instructions on all tasks.
• Actions impact only your own work and are closely supervised.
• You will be an individual contributor within a team with narrow scope.
• Role may require rotational shifts.

Skills

Stakeholder management

Client relationship

Working under pressure

Team collaboration

Meeting deadlines

Education

Any Graduation

Tools

Spreadsheets

Job description

Customer Service New Associate Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

• Ability to manage multiple stakeholders
• Ability to establish strong client relationship
• Ability to perform under pressure
• Ability to work well in a team
• Ability to meet deadlines

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts